Community & Support

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Just Ask! – How to find information in this knowledge base

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SEED Discord Rules & Guidelines

How to Join Our Discord Community

How to Get Support

System requirements

How do I get a refund?

Where do I buy SEED, and what editions are there?

What payment methods can I use?

I was charged but didn't get my game/code

What happens if I buy more than one copy?

Can I transfer or gift a copy to someone?

What's the difference between Early Access and full launch?

How do I create or log into my account?

I forgot my password / can't log in

Can I change my Seedling or display name?

Is there a minimum age to play?

How do I contact support / report something?

How do I report a player?

Parental controls and safety for younger players

Server status / how do I know if SEED is down?

Is there controller support? Can I play across devices?

Why does my game keep crashing?

Why can't I connect, or why do I keep getting disconnected?

Why is my FPS low, or why is the game stuttering?

General fixes worth trying for any display or performance issue

Why won't the launcher open?

The game won't start

I'm stuck on a black screen

My screen is flickering, or the graphics look wrong

I can't switch to a different account

What happens to my society or character when I'm offline?

How do I get players into my society? Can I invite them directly?

Can I play solo, or do I have to join others?

What happens if I leave my society, or if it dies?